Privacy Policy


Policy Statement

AUSPELD (“we”, “us”, “our”) and the five state-based SPELD organisation (‘AUSPELD Members’) are committed to protecting your privacy when you interact with the AUSPELD Website.  AUSPELD and all AUSPELD Members are bound by the Privacy Act 1988 (Cth).

Purpose of this Policy

This policy explains our data handling practices. It describes how we may collect, use, and disclose personal information about you or your use of our content, products, or services.

You can find the date of the most recent review of this policy at the end of this document.

  1. Collection of Personal Information

1.1 How we collect personal information

The main circumstances in which AUSPELD collects personal information about you are:

(a) when you provide it to us

If you register as a user of AUSPELD website or make a purchase without registering, you will provide information to us as part of your registration.  You may also give us information when you sign up to receive AUSPELD newsletters, register to attend an event, participate in research or surveys or otherwise participate in AUSPELD functions or activities. For information about our collection and retention of payment information see below.

Payment information

AUSPELD does not store payment information such as credit or debit card details when you make a purchase through our online store. We do, however, transfer your payment information through an encrypted connection to our third-party payment service, Stripe. This is necessary to facilitate the collection of payments. The collection and use of payment information you submit when making a purchase through our website is subject to Stripe’s privacy policy.

(b) when someone else provides it to us on your behalf

Sometimes someone else such as a colleague, parent or friend may provide us with information about you so that we can provide you with products or services.  In some circumstances, we may also collect information about you from AUSPELD Members.

(c) when we collect it in relation to your use of our website

We also collect information about your use of our digital services through the use of technologies like cookies.

When you use our websites, cookies may be used to improve your user experience.

If you are a registered AUSPELD Account holder, or newsletter subscriber, we may link the information collected about you to your account.    

If you are not a registered AUSPELD Account holder, or newsletter subscriber, then we will track this information by reference to digital information such as an IP address, or an identifier for your device or browser, and will not seek to identify you.

If we do not collect information about you or your use of our digital services, we may not be able to provide you with certain digital services, or we may not be able to tailor or enhance your reading, viewing or listening experience.


Use of Cookies

What are cookies?

“Cookies” are a common technology that allow websites, applications and emails to gather information and store it on your computer or device. This information is used to identify your browser or device so that these websites and applications can follow your user activity over time and remember things such as your personalised settings and preferences.

Why do we use cookies?

AUSPELD uses cookies to deliver, improve and measure our services and products. These uses generally fall into one of the following categories:

  • Website functionality: To enable interactive features such as online shopping. For instance, cookies allow our servers to keep track of your shopping cart between visits to our website.


  • Visitor analytics: The aggregate information gathered from these technologies helps us to improve our products and understand how people use our website.


Third party cookies and other technologies

AUSPELD uses third-party services that may also include the use of cookies and other technologies on the AUSPELD Website to gather information about visitor activity in order to deliver their services.

These third parties may include:

  1. a) marketing service providers such as MailChimp
  2. b) analytics service providers, such as Google Analytics (more information here)

In addition, if we embed posts, photos or videos from third parties, such as YouTube, those third parties may use cookies other technologies in relation to that content. If you then “share” that content, the service you have chosen to share content through may also use these technologies. AUSPELD cannot control the use of cookies other technologies in relation to embedded content, or content sharing, and does not block third parties from using these technologies in these ways.

AUSPELD does not collect personal information about you when we allow third parties to use cookies and other technologies on our digital services.


Controlling and deleting cookies

Popular browsers will usually give users a level of control over cookies.

You can set your browsers to accept or reject all, or certain, cookies. You can also set your browser to prompt you each time a cookie is offered.

Most cookies are easy to delete, and the ‘Help’ function within your browser should tell you how. Some digital services may not load properly or function as intended if cookies are disabled, however it is up to you to determine the balance of convenience and computer privacy that you are comfortable with.

Some browsers offer a ‘Do Not Track’ (DNT) setting, which sends an additional piece of information when a cookie is downloaded that the user does not wish to be tracked. However, the AUSPELD’s digital services do not recognise DNT settings.

AUSPELD uses beacons in combination with cookies to track activity. If you turn off a browser’s cookies, the beacon will still record your visit anonymously, however your unique information will not be recorded.  If you turn off cookies then we may not be able to personalise or customise content for you, which will affect your user experience.

Our website and email newsletters do not offer these controls however you may opt-out from receiving newsletters at any time.


Information that is personally identifiable to AUSPELD

If you have registered for an AUSPELD Account, or subscribed to an AUSPELD newsletter or event, we may combine information from your registration with the information we collect about your use of our digital services, and other information you provide to us. This is done in order to analyse how you and other people use our digital services in detail and, where you have opted to receive such communications, to send you email and other communications that might be of interest to you. The combined information may include information that is collected about your use of our digital services while you are not signed in, and information that was collected before you registered or signed in. Where the combined information can be used to identify you, we may use and disclose it in accordance with this Privacy Policy.


1.2 Purposes for which we collect, use, and disclose personal information

AUSPELD Visitors and Customers

The purposes for which we collect, use and disclose personal information include:

  • to provide our products and services to you (including physical delivery of orders);
  • to help us understand more about who uses our website;
  • to improve our products and services, including conducting surveys and performing research and analysis;
  • to manage our relationship with you, including:

(a) communicating with you, including providing information about activities, products, services and events which we consider may be of interest to you;

(b) billing you for any products or services that we charge for;

(c) investigating any complaints made by or about you;

(d) managing any request by you to return or exchange a product at a later date; and

(e) otherwise offering you assistance, including, by providing technical support;

  • to conduct events, competitions or promotions on behalf of AUSPELD and AUSPELD Members
  • for statistical and research purposes;
  • to obtain professional services as required including legal, accounting or insurance services;
  • if permitted or required by law;
  • otherwise with your consent; or
  • for purposes directly related to any one or more of the above.

We will not send you unsolicited direct marketing emails, without your prior consent, unless we are permitted to do so by law. We will always give you the option to opt out of further communications.  We may send you electronic communications for account administration purposes for so long as you are a registered user or customer of AUSPELD. We may also send you electronic communications for account administration purposes for so long as you are a registered user or customer of AUSPELD.


1.3 Disclosure of personal information

We may disclose your personal information that we collect to our:

  • technology service providers, including, internet service providers, app service providers, cloud hosting service providers, software suppliers, and maintenance and support service providers and security services on a confidential basis so that they can provide services to us;
  • marketing and promotions service providers; and
  • analytics service providers.

As described above in the section on “Third party cookies, beacons and other technologies”, we may also allow some of our marketing service providers, as well as our analytics service providers, to collect information about your use of the AUSPELD website along with identifiers for your device or browser.

Some third parties, such as Google, may be able to match information about your use of our digital services with personal information they already have about you.

These third parties may be located in Australia or outside Australia, including but not limited to New Zealand, Singapore, the UK, the Netherlands, Ireland, Israel, India, Canada and the USA.

AUSPELD has a statutory obligation to take contractual measures to ensure that its contracted service providers do not do an act or engage in a practice that would breach an Australian Privacy Principle if done or engaged in by AUSPELD.

AUSPELD will not sell or receive payment for licensing or disclosing your personal information.

AUSPELD may include links to third party content on its website and in other electronic communications.  AUSPELD does not have any control over the privacy practices of those third parties.  Please check the website of each relevant third party for details of their privacy policies.  AUSPELD does not control who links to AUSPELD’s site.


1.4 Options to enter into additional privacy terms

We will sometimes give you an option to use products or services which are provided in conjunction with other entities such as social media platforms.  If we do this, you should be given privacy information before being asked to consent to the terms and conditions of that service.  You should read the privacy policy and terms and conditions of each service very carefully before deciding whether to accept them.  You should also be careful to ensure that you only post information online if you are happy for it to be and to remain publicly available.


  1. Seeking access to, and updating, information we hold about you

You have the right to request access to personal information that is held by AUSPELD about you. Requests for access will be dealt with by AUSPELD in accordance with the Freedom of Information Act 1982 (Cth) or Privacy Act 1988 (Cth).

You also have the right to request the correction of any of your personal information that AUSPELD holds. AUSPELD will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date. To seek access to, or correction of, your personal information please contact the AUSPELD Privacy Officer, whose details are below.

  1. Making a complaint

AUSPELD welcomes feedback about privacy issues and will attend to all questions and complaints promptly. Please contact our Privacy Officer using the details below if you would like to make a complaint.  If the AUSPELD takes more than 30 days to respond to your privacy complaint, or if you are dissatisfied with the outcome, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner.

  1. Privacy Officer contact details

If you wish to contact our privacy officer, please use the following contact details:

By email:

By mail: 

Attn: Privacy Officer
PO BOX 409

Related documents


This policy should be read in conjunction with the following related documents:


If you have any questions about this policy, please contact AUSPELD.

October 2020